You may have a complaint about a delivered product or about our services. We would be sad that you're not satisfied and we would like to solve it. Quality and service are important core values for us. We want you to be satisfied with the products & service and will do everything we can to handle your complaint satisfactorily.

How do we handle your complaint?
• We ensure a quick handling of your complaint (you will receive a response within 7 days).
• We investigate the cause of your complaint.
• We will contact you to find a solution together.
• We follow up on the agreements made.

How can you submit your complaint?
You can submit your complaint by email or in writing:
Wiekenas 63
9422 LE Smilde
The Netherlands

If you have any questions, please contact us by phone +31(0)681-791215 (Monday to Friday from 10 a.m. to 5 p.m. Dutch time) or by email:


We do not give a warranty on consumables, such as shampoo, conditioner, wax, etc. On other products such as hair dryers, hair clippers, scissors, etc., you have a 1 or 2 year manufacturer's warranty, depending on the manufacturer, without prejudice to the legal rights regarding warranty and conformity. This manufacturer's warranty guarantees the replacement or repair of the product or a part of it and applies in addition to the legal rights. The legal warranty stipulates that as a consumer you are always entitled to a good product. On hair clippers you have a warranty on everything, except for wear parts (e.g. cutting blades, batteries, etc.). When detecting a defect, you must report this within 2 months of discovery.

If you have purchased a product from us and it does not function properly, please contact us. We are happy to help you.