We ship to most countries within the EU. Unfortunately we do not ship outside the EU.
The shipping costs for the Netherlands are € 4.95 and FREE shipping for orders of €25.- and above. The rates for other countries can be found under: Shipping & Returns.
That depends on where you live. For the Netherlands this is 1-3 working days. Belgium is 2-4 working days. For other countries or more information see: Shipping & Returns.
For the Netherlands we use PostNL. We use PostNL or DHL for shipping to all other countries.
Yes, you can return your products. Let us know within 14 days after you received your order. Then ship your return items back to us. Go to Shipping & Returns for more information. Unfortunately we do not reimburse the costs of the return shipment.
Yes, you need to mix permanent hair color with hydrogen peroxide. The percentage/volume you need depends on your current color level and which color level you wish to have. 3% (10vol) is the same color level or a maximum of 1 shade lighter. 6% (20vol) is a maximum of 2 shades lighter (and for good gray coverage). 9% (30vol) is up to 3 shades lighter. 12% (40vol) is a maximum of 4 shades lighter (more suitable for bleaching powder than hair coloring due to yellow/orange glow effect of the hair).
Is your current color level 7 'Medium Blonde' and you want to dye your hair with 7.3 'Medium Blonde Gold' then 3% (10vol) is sufficient (7 is the same color level). Do you want to dye your hair with 8.1 and your current color level is 6.0, then use 6% (20vol) hydrogen peroxide (this is 2 shades lighter).
For KYO the mixing ratio is 1: 1.5 (note: the 12 series is mixing ratio 1: 2). One bottle of 150ml Activator is good for one 100ml tube. The total amount of dye that you can get from 1 tube is then 250ml (100ml + 150ml). For 'normal' hair up to shoulder length you need about 120ml of mixture (hair color mixed with activator).
Yes, we have a completely new webshop! As a result, certain functions/options will be slightly different then u are used to.
Unfortunately our new shop/system requires, for existing customers, to re-enter some info (please use the same email you registered with before). This is the only way to get into your existing account. All data has been migrated and will be visible again after you do. If you need help, please contact us.